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Waitrose Customer Service

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❶We also do our utmost to package and protect everything so that it doesn't get damaged on its way.

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Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly including all perishable goods such as food and fresh flowers.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To exercise the right to cancel, you must inform us of your decision to cancel your purchase by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.

If you decide to cancel, we will reimburse to you by the method used to pay for the original transaction the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return and that it's not something you've tried out and not liked!

We will not pay the costs of returning an item to us. Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return items.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

If you order a Ready-Made Border, Plant Combination or Border Design and a plant in the scheme is unavailable, we reserve the right to replace it with something similar.

You can rely on us to choose a plant that's not only of a comparable size and price but one that fits in with the overall design we've worked on with you. Our website uses cookies. We use cookies to provide you with a better service on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy. Looking good in September October November.

Useful kit Bulb planting tools Watering cans Pots for bulbs Propagation. Then like us on Facebook and follow us on Twitter. With Resolver you can send your case to key ombudsmen and regulators including:. Log in Register Dashboard What is Resolver? This website uses cookies to provide you with a great user experience. By using Resolver, you agree to our privacy policy Got it. Resolver is not affiliated to, linked with or otherwise endorsed by Waitrose.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Loyalty cards Online Supermarket. Show more Show less. Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Make use of a series of simple templates to help make raising your complaint as simple and quick as possible Receive reminders when you get a response from a company or organisation Get an automatic notification when it's appropriate to escalate your case to the next management level within a company Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary.

You can raise complaints about Waitrose for Loyalty cards Online Supermarket.


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Waitrose is an upmarket chain of British supermarkets, forming the food retail division of Britain's largest employee-owned retailer, the John Lewis Partnership. Its head office is in Bracknell, Berkshire, England. Customer Services, Waitrose Garden, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ If you’re contacting us about an existing order, please quote your order confirmation number within any .

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Introduced policy where you were not allowed to (take initiative) and find cover if you knew you could not make a shift because it meant this person would not be available for overtime. [email protected] Food Magazine [email protected] Customer Care Team. or you can contact us by the following methods.