Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly including all perishable goods such as food and fresh flowers.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To exercise the right to cancel, you must inform us of your decision to cancel your purchase by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.
If you decide to cancel, we will reimburse to you by the method used to pay for the original transaction the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return and that it's not something you've tried out and not liked!
We will not pay the costs of returning an item to us. Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return items.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
If you order a Ready-Made Border, Plant Combination or Border Design and a plant in the scheme is unavailable, we reserve the right to replace it with something similar.
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Waitrose is an upmarket chain of British supermarkets, forming the food retail division of Britain's largest employee-owned retailer, the John Lewis Partnership. Its head office is in Bracknell, Berkshire, England. Customer Services, Waitrose Garden, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ If you’re contacting us about an existing order, please quote your order confirmation number within any .
Introduced policy where you were not allowed to (take initiative) and find cover if you knew you could not make a shift because it meant this person would not be available for overtime. [email protected] Food Magazine [email protected] Customer Care Team. or you can contact us by the following methods.