Lunch times are the busiest period and literally non stop. You can sneak a drink sometimes behind a wall, but if you're caught by the manager you get a telling off. Living in London you will hardly have enough to live off of. Even with bonus, the wage is not realistic considering the cost of living in the city and the amount of work you have to do at Pret. Also when you're short staffed you may not be able to constantly check the shop floor, and you will get marked down for uncleanliness and again lose your bonus.
Very unrealistic expectations at times which makes it frustrating, as everyone will be a bit annoyed with you for a while as they've lost money for the week. A good policy, but not so good when you're restocking drinks and a leader will make you go to the till because they can't be bothered to serve themselves. Sometimes your manager will tell you to do something, and then the assistant manager will tell you to do something else or question why you're doing what you're doing.
It's annoying and stressful at times when you feel like you've done something wrong but it's what you've been told to do!! Have to split yourself into a million pieces.
Flustered team members add to the chaos. Some shops are constantly losing and gaining new staff so it can be stressful trying to deal with peoples mistakes.
We've all been there, but it just makes the day a lot harder when you have 3 or 4 new staff on the tills shouting the wrong drinks etc. But with more power comes way more responsibility and stress. The positions are hardly worth it for the pay you get. Better off being a team member if you don't see Pret as a long term career prospect.
WE are the cleaners. Team members have the joy of cleaning the floors and toilets when closing amongst everything else. Also checking toilets throughout the day. Once you become a Barista etc. We work very hard dashing here there and everywhere.
When it's 1 person stuck doing this all day it is very frustrating as you have to keep stopping what you're doing and washing your hands. Also can't guarantee every team member is washing their hands after checks, to then be going back to serving crossaints etc. So it's not very sanitary. You need to be fast and deliver the production on time sandwiches, baguettes, wraps, salads, yogurts..
They offer staff meal which is made from their own kitchen. You can work with lovely and energetic people. Payment is good for low-skilled job area.
Working in the kitchen is not easy. Free food on shift Quick recruitment process Mystery shopper bonus - You get to know your colleagues and with some, you get a sense of being part of a 'family' due to Pret's teamwork nature. Terrible management- Doesn't help with the fact alot of the managers selected are foreign so your cultural differences become apparent. I feel some bias in the way managers are recruited. There are many hard working brits who could be fantastic managers but I haven't come across a British manager in either 4 shops I have worked at.
Some, not all, are very rude and abrupt. When someone is seen not doing something for a split second, they are told to get on the floor and make conversation with customers who are eating and having their own conversations. This makes me feel totally uncomfortable and rude. I feel as though pret goes over the top with customer service and if u aren't willing to do this then you will find it hard working at this company. You must be a confident and bubbly person. For British people, working in an environment with more foreigners than you can be tough at times.
I'm often on shifts where team members are talking to each other in front of me in polish. It makes you feel uncomfortable. After bringing this up to management warnings were given yet no change. Labour- picking up heavy loads of drinks, deliveries etc. Cleaning- pret doesn't employ cleaners. Team members, kitchen staff etc are expected to clean everything throughly day in day out. Ovens, floors, walls, tables, fridges, coffee machines, dishwashers, chemical room - the list is endless.
This cleaning is done throughout the day but closing shift workers are practically cleaners. There's a list of around 30 individual jobs needed to be finished by the time your shift ends. FAKE atmosphere - you are told to smile smile smile. Whether a customer is damn right rude to you, you must keep smiling. When you're doing jobs such as cleaning you must keep smiling.
Not only does this make you feel like a clown, it is humiliating and not every worker has a personality like this. Pret wants their staff to be moulded into 'a perfect robot' I work in a very busy store in one of the UKs biggest airports. We are understaffed and have too much pressure put on each one of us. The workload per team member is quite honestly a joke. Many times workers go through their shifts often doing overtime also with no break. I have witnessed pregnant team members and kitchen staff on their feet for the whole shift with no break because 'we are too busy and productivity must remain high'.
All that pret seems to care about is the profits and not the wellbeing of their staff. I am ill through the stress of working in this company. At times it can be hell on Earth - which is unnecessary for a coffee shop. Please put your management through training. Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
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How to complain about Pret A Manger customer service Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. -Pret it is a good place to work, the most enjoyable part is the work environment, you will work with a young and motivated team and it is easy to get promoted-Very good customer service experience, had a lot of fun with co workers, payments were weekly and were straight forward.
Pret A Manger has hired Just Eat's Barnaby Dawe into a newly formed role of Chief Customer Officer with effect from October 1. Dawe will oversee all global marketing and communications activity and will lead Pret's growing e-commerce biuiawjdh.ga Schlee, CEO of Pret says: “I am delighted Barnaby is joining the senior team at Pret. He has the sensitivity and the experience to maintain. 4 Customer Service is an information connection signposting service (ICSS) and is not associated or affiliated in any way with Pret A Manger. Other telephone numbers for contacting Pret A Manger customer service maybe available in the public domain.